Technology is the backbone of Business
Business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs.
Process automation is most often used in sales, marketing and workflow.
Sophisticated Process automation software has evolved to provide the fastest route to automation by exploiting the user interface layer rather than going deeply into the application code. The automation software provides an intuitive interface that make it easy for non-technically qualified staff and fast deployments.
Various process connectors facilitate data exchange between different applications. Complex end-to-end process workflows can be created using APIs that will deliver the required automation
Robotic process automation
RPA technology, sometimes called a software agent, robot or bot, mimics a human worker, logging into applications, entering data, calculating and completing tasks, and logging out.
RPA software isn’t part of an organization’s IT infrastructure. Instead, it sits on top of it without changing the existing infrastructure and systems.
Use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required humans to perform. These tasks can include queries, calculations and maintenance of records and transactions.
An increasing trend towards the use of artificial intelligence technologies that can understand natural language and unstructured data sets, interact with human beings, and adapt to new types of problems without human-guided training.